1. Introductory Provisions
1.1. These General Terms and Conditions (hereinafter "Terms") govern the rights and obligations of the parties arising from or in connection with the contract for the provision of the UAML software subscription service (hereinafter "Service") concluded between:
Provider: GLG, a.s., with its registered office in the Czech Republic (hereinafter "Provider")
Email: sales@uaml.ai
and the customer (hereinafter "Customer").
1.2. These Terms are issued in accordance with Act No. 89/2012 Coll., the Civil Code of the Czech Republic (hereinafter "Civil Code"), and are in compliance with Directive 2011/83/EU of the European Parliament and of the Council on consumer rights, and Directive (EU) 2019/770 on certain aspects concerning contracts for the supply of digital content and digital services.
1.3. By placing an order or subscribing to the Service, the Customer confirms that they have read these Terms and agrees to them in full.
2. Definitions
2.1. "Service" means the UAML software-as-a-service (SaaS) platform, including all features, updates, and support provided under the subscription.
2.2. "Customer" means any natural or legal person who enters into a contract with the Provider for the use of the Service.
2.3. "Consumer" means a Customer who is a natural person acting outside the scope of their business activity or independent profession, as defined in §419 of the Civil Code.
2.4. "Subscription Period" means the period for which the Customer has paid for access to the Service (monthly or annual).
2.5. "Digital Content" means data produced and supplied in digital form, as defined in Directive (EU) 2019/770.
3. Contract Formation
3.1. The contract is concluded at the moment the Customer completes the subscription order through the Provider's website and receives an order confirmation by email.
3.2. Before completing the order, the Customer shall be provided with a clear summary of the Service, the total price including all taxes, the payment terms, and the subscription period.
3.3. The Provider shall confirm receipt of the order without undue delay by email. The contract is concluded upon delivery of this confirmation.
3.4. The Customer agrees that the Provider may commence providing the Service immediately after contract formation, even before the expiry of the withdrawal period, subject to the Customer's prior express consent under §1837(l) of the Civil Code.
4. License and Use of Service
4.1. Upon payment of the subscription fee, the Provider grants the Customer a non-exclusive, non-transferable, revocable license to use the Service for the duration of the Subscription Period.
4.2. The Customer shall not:
- sublicense, sell, resell, transfer, or distribute the Service;
- modify, reverse-engineer, decompile, or disassemble any part of the Service;
- use the Service to develop a competing product;
- exceed any usage limits specified in the applicable subscription plan;
- use the Service in violation of applicable laws or these Terms.
4.3. The Customer retains all rights to their data stored within the Service. The Provider shall not access Customer data except as necessary for providing the Service or as required by law.
5. Subscription and Payment Terms
5.1. The Service is offered on a subscription basis, with monthly or annual billing cycles as selected by the Customer at the time of purchase.
5.2. All prices are stated inclusive of VAT where applicable. The currency and exact pricing are displayed on the Provider's website at the time of order.
5.3. Payment is due at the beginning of each Subscription Period. The Provider accepts payment methods as indicated on the website.
5.4. If the Customer fails to pay the subscription fee by the due date, the Provider may suspend access to the Service after providing reasonable notice (at least 7 days).
5.5. The subscription automatically renews at the end of each Subscription Period unless the Customer cancels before the renewal date. The Customer may cancel at any time through their account settings or by emailing support@uaml.ai.
5.6. Upon cancellation, the Customer retains access to the Service until the end of the current paid Subscription Period.
6. Conformity and Digital Content Requirements
6.1. In accordance with Directive (EU) 2019/770, the Provider warrants that the Service shall:
- conform to the description, quantity, quality, and functionality as described on the Provider's website;
- be fit for the purposes for which digital content of the same type would normally be used;
- be supplied with all accessories and instructions that the Customer may reasonably expect;
- be updated as stipulated by the contract, including security updates necessary to keep the Service in conformity.
6.2. The Provider shall inform the Customer of available updates and the consequences of not installing them. If the Customer fails to install an update within a reasonable time, the Provider shall not be liable for any lack of conformity resulting solely from the missing update.
7. Rights from Defective Performance
7.1. The Provider is liable for any lack of conformity that exists at the time the Service is supplied or that becomes apparent during the period of supply, in accordance with §2161 et seq. of the Civil Code and Directive (EU) 2019/770.
7.2. If the Service does not conform to the contract, the Customer may:
- request that the Service be brought into conformity (repair or update);
- receive a proportionate price reduction; or
- terminate the contract and receive a refund.
7.3. The Customer has the right to terminate the contract only if the lack of conformity is significant, or if the Provider has failed to bring the Service into conformity within a reasonable time.
7.4. Complaints shall be handled in accordance with the Provider's Complaints Policy.
8. Right of Withdrawal
8.1. A Consumer has the right to withdraw from the contract within 14 days of its conclusion without giving any reason, in accordance with §1829 of the Civil Code and Directive 2011/83/EU.
8.2. If the Consumer has given prior express consent to commence performance before the expiry of the withdrawal period and has acknowledged that they thereby lose their right of withdrawal, the right of withdrawal does not apply, in accordance with §1837(l) of the Civil Code.
8.3. For full details on exercising the right of withdrawal, see our Right of Withdrawal page.
9. Limitation of Liability
9.1. To the maximum extent permitted by applicable law, the Provider's total aggregate liability arising out of or in connection with the Service shall not exceed the total fees paid by the Customer during the 12 months preceding the claim.
9.2. The Provider shall not be liable for:
- indirect, incidental, special, consequential, or punitive damages;
- loss of profits, revenue, data, or business opportunities;
- damages arising from unauthorized access to or alteration of the Customer's data by third parties;
- interruptions caused by circumstances beyond the Provider's reasonable control (force majeure).
9.3. Nothing in these Terms shall limit the Provider's liability for damages caused intentionally or through gross negligence, or any liability that cannot be excluded or limited under mandatory provisions of applicable law, including consumer protection legislation.
9.4. The provisions of this section do not affect statutory consumer rights that cannot be waived by contract.
10. Personal Data Protection
10.1. The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll. on Personal Data Processing.
10.2. Details regarding the processing of personal data are set out in the Provider's Privacy Policy, available on the website.
11. Governing Law and Dispute Resolution
11.1. These Terms and the contractual relationship between the Provider and the Customer shall be governed by the laws of the Czech Republic, in particular the Civil Code (Act No. 89/2012 Coll.).
11.2. For Consumers within the EU, mandatory consumer protection provisions of their country of residence shall apply where they provide greater protection.
11.3. Any disputes arising from or in connection with these Terms shall be resolved by the competent courts of the Czech Republic.
11.4. In accordance with Act No. 634/1992 Coll. on Consumer Protection, a Consumer may submit a proposal for out-of-court settlement of a consumer dispute to the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI):
- Website: www.coi.cz
- Online dispute resolution: www.coi.cz/informace-o-adr/
11.5. The European Commission's Online Dispute Resolution (ODR) platform is available at: https://ec.europa.eu/consumers/odr
12. Amendments
12.1. The Provider reserves the right to amend these Terms. The Customer shall be notified of any changes at least 30 days before they take effect, by email or through the Service.
12.2. If the Customer does not agree with the amended Terms, they may terminate the contract before the amendments take effect.
12.3. Continued use of the Service after the effective date of the amended Terms constitutes acceptance of the changes.
13. Final Provisions
13.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13.2. These Terms take effect on the date of their publication on the Provider's website.
13.3. The Customer may contact the Provider at:
- Sales inquiries: sales@uaml.ai
- Support and complaints: support@uaml.ai